top of page
Frequently Asked Questions.
ARE PARKING MEASURES THE SAME FOR MK DONS MATCHDAYS?
On days in which MK Dons have fixtures at Stadium MK alternative parking measures are in place.
To view MK Dons FAQ's, Click Here.
WHY HAVE I RECEIVED A PARKING CHARGE NOTICE?
We are authorised by the Landowner to provide a parking solution for his land which complies with BPA, DVLA and ICO regulations. MK1 Parking Ltd issue Parking Charge Notices and are able do so by passing the stringent requirements, regulations and audits required to members of the above organisations. We would contend that when the motorist arrives
on-site you should take note of the Terms and Conditions displayed on the ample signage around the site. These signs will clearly state the charges for breaching them. If the motorist is not prepared to pay such charges and is unhappy with the contract terms, they should not remain at the location and they should seek to park elsewhere.
ARE BLUE BADGE HOLDERS EXEMPT FROM PRIVATE PARKING RULES?
The Blue Badge Scheme applies only to public highways and is therefore not applicable on private land.
We have dedicated blue badge parking in our car parks and It is important to note that any preferential parking for Blue Badge holders is subject to the same terms and conditions found throughout the car park, as stipulated on the signage, including any restrictions and tariff payments. It is therefore noted that you should always check the terms and conditions outlined on the signage on site.
I HAVE RECEIVED A PARKING CHARGE NOTICE - WHAT SHOULD I DO NOW?
You can pay or appeal this charge; you cannot do both.
You will need both the Parking Charge Reference Number and Vehicle Registration to hand when paying.
Online: www.MK1Parking.com and follow the online instructions
By Phone: 0330 164 7776 Credit and Debit card payments can be made by calling our 24hr telephone line.
By Post: Please make Cheque payable to MK1 Parking Ltd or Postal Order for the amount shown and send to the following address: Seebeck House, 1 Seebeck Place, Knowlhill, Milton Keynes, MK5 8FR
Please write the parking charge reference number and vehicle registration on the back of all cheques and postal orders. Do not send cash by post. you are advised to send postal payments by reordered delivery. We will send you a receipt for your payment if you request one.
If you would like us to review this parking charge, visit our appeals page here and follow the instructions online within 28 days of the date of receiving your notice. All enquiries must be forwarded in writing by emailing us or by post. All appeals must be submitted online within 28 days of the date of this notice. All correspondence must include the Parking Charge Reference Number, your vehicle registration, your name, address, and the name and address of the driver (if different). Please ensure any supporting evidence is enclosed with your appeal. Parking Charge cases are placed on hold upon receipt of an appeal until an appeal outcome is provided. If your appeal is received within the first 14 days from the date issued of this notice and is subsequently rejected, you will be given the opportunity to pay the original discounted settlement rate. All appeals should be marked for the attention of the Appeals Department. Please allow up to 28 days for an appeal to be processed. If the appeal is unsuccessful, you will be provided with the contact details of the Independent Appeals Service (POPLA) and a unique appeal reference.
POPLA will not accept an appeal if you have not appealed to the operator beforehand. If you choose to appeal to POPLA and your appeal is unsuccessful then you will lose the right to pay at the reduced amount.
WHY HAVE THE DVLA PROVIDED MK1 PARKING LTD WITH REGISTERED KEEPER DETAILS?
MK1 Parking Ltd is a member of the British Parking Association and therefore may request registered keeper details of a vehicle from the DVLA in instances where that vehicle has breached the contractual terms and conditions of parking on site. Such information has been provided in accordance with the Road Vehicles (Registration and Licensing) Regulations 2002. If you consider that such information has been used or obtained inappropriately, you should notify us immediately along with the DVLA (release of information, Fee Paying Enquiries Section, DVLA Swansea, SA99 1AJ) or the Information Commissioner (Wycliffe house, Water Lane, Wilmslow, SK9 5AF)
I HAVE MISPLACED MY PARKING CHARGE REFERENCE NUMBER; HOW DO I PAY MY CHARGE?
Don’t worry, if you have misplaced your Parking Charge reference number, we can help you. We would suggest contacting us directly on enquiries@MK1parking.com so we can assist you.
WHAT HAPPENS IF I BREACH THE TERMS AND CONDITIONS OF THE CAR PARK?
Signage situated throughout all car parks managed by MK1 Parking ltd clearly state the terms and conditions of parking. Should the terms and conditions of the car park be breached (eg. Failure to pay for parking or parking on yellow lines), then a Parking Charge may be issued via our ANPR cameras. Should you consider a Parking Charge to have been issued incorrectly, we are happy to review any appeals.
HOW CAN I APPEAL A PARKING CHARGE?
Please visit our appeals page here.
HOW CAN I MAKE A COMPLAINT?
Customers who wish to make a complaint must do so in writing. This is to ensure we know exactly what the nature of the complaint is, and this reduces the possibility of ambiguity or of the customer’s complaint not being correctly recorded over the telephone. The complaint will then be registered onto our system and a unique reference code generated.
Once the complaint has been received, we will acknowledge the complaint within 14 days and provide a unique reference code. The acknowledgement will be sent to the name and address, or email provided. In the absence of valid contact details, it may not be possible to process a complaint or process it within the published timeframes.
We will respond to complaints within 28 days of receipt. In some cases, however, the allotted timeframe could be extended due to the nature of the complaint and the complexities surrounding any investigation. If we are unable to reply to the complaint within 28 days, the customer will be written to, to advise of progress.
A complaint must be made in writing via email or post:
Postal Address: MK1 Parking Ltd, Seebeck House, 1 Seebeck Place, Knowlhill, Milton Keynes, MK5 8FR
The complaint must be made within 56 days of the incident taking place.
Please see our complaints policy here.
bottom of page